Privacy Policy — Saraswati IAS Application

Effective Date: 1st April 2020  |  Last Updated: 1st April 2024

This Privacy Policy ("Policy") describes how Streamonweb (STREAMONWEB.COM) ("we", "us", "Streamonweb", "Operator") collects, uses, stores, and discloses personal data of users ("User", "you") of the Saraswati IAS application and streaming platform ("Application", "Platform"). The Application is built, owned, and operated exclusively by Streamonweb. Saraswati IAS is a client of Streamonweb on whose behalf this Application is made available to students. All technology, platform infrastructure, software, and data systems on this Application belong exclusively to Streamonweb. Course content and study materials made available through this Application may be owned by Saraswati IAS (the institution); however, as between Streamonweb and you (the user), you acquire no right, title, or interest in any content or technology on this platform.

By accessing or using the Application, you agree to the terms of this Policy and to Streamonweb's Legal Terms & Conditions and Terms of Service & Acceptable Use Policy. If you do not agree, you must immediately cease using the Application.

Interpretation and Definitions

Words with an initial capital letter have the meanings defined below. These definitions apply whether the term appears in singular or plural form.

• Account means a unique account created for You to access the Application or parts of it.

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of shares or equity interest entitled to vote for election of directors or other managing authority.

• Application refers to the Saraswati IAS streaming platform — the software and technology service provided by Streamonweb (STREAMONWEB.COM).

• Company (referred to as "We", "Us", or "Our") refers to Streamonweb (STREAMONWEB.COM), the builder, owner, and operator of the Application.

• Country refers to: Gurugram, Haryana, India.

• Device means any device that can access the Application such as a computer, mobile phone, or digital tablet.

• Personal Data is any information that relates to an identified or identifiable individual, as defined under the Digital Personal Data Protection Act, 2023.

• Service refers to the Application and all features, content, and technology delivered through it.

• Service Provider means any natural or legal person who processes data on behalf of Streamonweb — including third-party companies that facilitate the Service, provide hosting or CDN, or assist in analysing how the Service is used.

• Usage Data refers to data collected automatically, either generated by your use of the Service or from the Service infrastructure itself (for example, the duration of a video session or pages visited).

• You means the individual accessing or using the Application, or the legal entity on behalf of which such individual is accessing or using the Application.

1. Ownership of Platform and Content

1.1 Platform Ownership — Streamonweb

The Saraswati IAS Application — including all software, source code, streaming infrastructure, mobile applications (Android and iOS), web portals, video players, administrative dashboards, databases, encoding pipelines, CDN delivery infrastructure, APIs, and all underlying technology — is exclusively built, owned, and operated by Streamonweb. No part of the technology platform belongs to Saraswati IAS or any other entity. The Application is provided to Saraswati IAS and its users on an as-a-service basis; no technology ownership is transferred to any client, user, or third party.

1.2 Content Hosted on the Platform — No User Rights

All content accessible through the Saraswati IAS Application — including video lectures, recorded sessions, live streams, study materials, text content, course notes, images, graphics, audio recordings, PDFs, documents, and question banks — is hosted exclusively on Streamonweb's servers, CDN infrastructure, encoding systems, and storage, and is made available to you as part of a proprietary technology service. Whether any particular content is owned by Streamonweb or by Saraswati IAS (the institution), as between Streamonweb and you, all content on this platform is proprietary and you acquire no right, title, or interest in any of it.

By accessing this Application, you unconditionally acknowledge and agree that:

• You acquire no ownership, copyright, title, or proprietary interest in any content by virtue of accessing, watching, or subscribing;
• You are granted a strictly personal, non-transferable, non-exclusive, revocable licence to access and view content solely for your own individual educational purposes during your active, paid subscription period;
• You have no right to download, screen-record, capture, copy, print, reproduce, redistribute, upload, rebroadcast, share, sell, sublicence, or commercially exploit any content from this Application in any form or by any means;
• Any such unauthorised act constitutes an infringement of intellectual property rights, is an offence under the Copyright Act, 1957 and the Information Technology Act, 2000, and may result in civil and criminal liability including claims for damages of no less than INR 5,00,000 per incident.

1.3 Intellectual Property of the Platform — Streamonweb

All intellectual property rights in the Application's technology and infrastructure vest exclusively in Streamonweb (STREAMONWEB.COM). This includes without limitation:

• All software, source code, object code, algorithms, and application logic;
• All mobile applications (Android and iOS), web portals, streaming players, and APIs;
• All CDN infrastructure, encoding pipelines, servers, storage systems, and delivery networks;
• All trademarks, service marks, domain names, logos, and brand identities associated with Streamonweb;
• All databases, data models, and data structures underlying the Application.

Nothing in your use of this Application transfers any intellectual property right to you. For complete IP terms, see Section 4 of Streamonweb's Legal Terms & Conditions.

1.4 App Hosting, Developer Account, and Absolute Non-Transferability

The Saraswati IAS Application is published and hosted exclusively under Streamonweb's own developer account(s) on the Google Play Store, Apple App Store, and any other distribution platform. This is non-negotiable and non-transferable. Specifically:

• No transfer of developer account: Neither Saraswati IAS nor any end user nor any third party has any right to request or demand that the application listing be transferred to any other developer account, organisation, individual, or platform. Any such request has no legal force and Streamonweb is under no obligation to act on it.
• Embedded security data: The Application contains embedded server configurations, API authentication credentials, encryption keys, CDN parameters, streaming infrastructure identifiers, and other security-sensitive technical data that are part of Streamonweb's shared infrastructure serving multiple clients. Transferring, disclosing, or extracting these components would directly compromise the security of other Streamonweb clients. Accordingly, the Application cannot be transferred, rehosted, or re-published under any other developer account by any party other than Streamonweb.
• No handover of APK, source code, or any component: Streamonweb will not under any circumstances provide the APK file, IPA file, source code, build files, signing certificates, keystore, API keys, server credentials, design files, database exports, or any other technical component of the Application to Saraswati IAS, any end user, or any third party — whether during the service relationship or after its conclusion.
• On termination or discontinuation: If Saraswati IAS discontinues the service or Streamonweb terminates it for any reason, Streamonweb will unpublish and take down the Application from all app stores and distribution platforms. Nothing will be handed over to Saraswati IAS or any third party. The Application will simply cease to be available. Streamonweb shall not be liable for any consequence of this takedown.
• No reverse engineering: Any attempt to decompile, reverse engineer, extract, or replicate the Application or any of its components is a criminal offence under the Information Technology Act, 2000 and an infringement under the Copyright Act, 1957.

For the complete legal terms on this subject, see Section 17 of Streamonweb's Legal Terms & Conditions.

2. Age Restriction

The Application is intended for users who are 18 years of age or older, consistent with the Digital Personal Data Protection Act, 2023 (DPDPA 2023). If you are under 18, you must not use this Application or provide any personal data. If a parent or guardian becomes aware that a minor has provided data without consent, they must contact us at legal@streamonweb.com for immediate deletion.

3. Personal Data We Collect

3.1 Data You Provide:

• Name, email address, and mobile number (for account registration)
• Password and authentication credentials
• Payment and billing details (processed securely via payment gateways; full card numbers are not stored by Streamonweb)
• Course enrolment selections and preferences
• Communications with our support team

3.2 Data Collected Automatically:

• Internet Protocol (IP) address and approximate geographic location
• Device type, operating system, and browser information
• Video viewing activity — which lectures are accessed, session duration, playback position
• Login timestamps and access logs
• Application usage patterns and performance data

4. How We Use Your Data

• To create and manage your account and grant access to subscribed course content
• To process payments and manage subscription billing
• To deliver video lectures, live streams, and study materials through the Platform
• To send service communications including subscription confirmations, billing reminders, and platform updates
• To provide technical support and resolve grievances
• To ensure the security and integrity of the Platform and prevent abuse
• To comply with legal obligations under Indian law, including directions of competent courts and authorities
• To analyse usage patterns for service improvement

We will not use your personal data for unsolicited marketing without your prior consent. You may withdraw marketing consent at any time.

5. Disclosure of Personal Data

Streamonweb does not sell your personal data. We may share your personal information only in the following situations:

• With Saraswati IAS (Institute Client): Enrolment and course access data may be shared with Saraswati IAS as the institute client on whose behalf this Application is operated, to the extent necessary to manage your course enrolment and subscription. This sharing does not imply any ownership of the Application, platform, or content by Saraswati IAS — all of which belong exclusively to Streamonweb.

• With Service Providers: We may share your personal information with Service Providers to monitor and analyse use of the Application and to contact you for service-related communications. These providers are contractually bound to use your data only for the purpose of delivering their services to us.

• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Streamonweb's business to another company. You will be notified before your data becomes subject to a different privacy policy.

• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include any subsidiaries, joint venture partners, or companies that we control or that are under common control with us.

• With Business Partners: We may share limited personal information (such as name and contact details) with trusted business partners exclusively for purposes directly related to the Application's operation — such as providing technical support, processing payments, or delivering course content. We do not share your data with business partners for their independent marketing or commercial purposes. Any business partner receiving your data is contractually required to: (a) process it only for the stated purpose; (b) maintain appropriate security; and (c) comply with applicable Indian data protection law.

• Service Continuity — Important Notice: Your access to the Application and all content is contingent on Saraswati IAS maintaining an active subscription or agreement with Streamonweb. If Saraswati IAS's service agreement with Streamonweb lapses, is terminated, or is suspended for any reason, Streamonweb may suspend or discontinue the Application and your access to content without individual notice to you. Streamonweb bears no liability for any disruption to your learning arising from Saraswati IAS's failure to maintain its service agreement.

• With Other Users: When you share personal information or otherwise interact in public areas of the Application (such as comments, discussion forums, or Q&A features, if available), such information may be visible to other users and may be publicly distributed.

• With Your Consent: We may disclose your personal information for any other purpose with your prior express consent.

Disclosure under Legal Obligations

Business Transactions: If Streamonweb is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement: Under certain circumstances, Streamonweb may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court, government agency, CERT-In, or law enforcement).

Other Legal Requirements: Streamonweb may disclose your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation under Indian law;
• Protect and defend the rights or property of Streamonweb;
• Prevent or investigate possible wrongdoing in connection with the Application;
• Protect the personal safety of users of the Application or the public;
• Protect against legal liability.

6. Data Retention

• Account data: Retained while your account is active and for 3 years after closure
• System and access logs: Retained for a minimum of 180 days as mandated by CERT-In Directions 2022
• Payment records: Retained for 7 years as required under Indian tax and financial regulations
• Deleted account data: Securely deleted within 90 days of account closure, except where retention is legally required

7. Managing and Deleting Your Personal Data

You have the right to access, update, amend, or request deletion of the Personal Data we hold about you.

Where the Application provides an account settings section, you may update or correct your personal information directly by signing in to your Account and visiting the account settings. You may also contact us to request access to, correction of, or deletion of any personal information you have provided.

To request deletion of your Account and associated personal data, contact our Grievance Officer at legal@streamonweb.com. We will process the request and delete your data within the timelines set out in Section 6, subject to any legal retention obligations. Please note that we may need to retain certain information where we have a legal obligation or lawful basis to do so — such as payment records and system logs required by CERT-In and Indian tax regulations.

Additionally, under the Digital Personal Data Protection Act, 2023, you may exercise your rights of correction, erasure, and consent withdrawal as described in Section 9 of this Policy.

8. Security

Streamonweb implements technical and organisational security measures in accordance with the IT (Reasonable Security Practices) Rules, 2011 and CERT-In Directions 2022, including encryption of data in transit, access controls, NTP-synchronised log maintenance, and a 6-hour cyber incident reporting obligation to CERT-In. No transmission method is 100% secure; you are responsible for maintaining the confidentiality of your account credentials.

8.1 Credential Sharing Prohibition: Your account and login credentials are personal to you and must not be shared with any other person. Each account is for a single registered user only. Simultaneous logins from multiple devices using the same credentials may result in automatic session termination. Any unauthorised access resulting from your sharing of credentials is entirely your responsibility. Account sharing is a breach of these terms and may result in permanent account suspension without refund.

8.2 Watermarking and Content Identification: Streamonweb embeds visible and/or invisible digital watermarks, session fingerprints, or content identification markers in video streams and recorded content delivered through the Application. These markers may contain your user ID, device information, IP address, and session timestamp to identify the source of any unauthorised recording or redistribution. By accessing content, you consent to such watermarking. The presence of a watermark or fingerprint constitutes evidence of origin in any legal proceedings for copyright infringement. Any screen-recording, capture, or redistribution of watermarked content is strictly prohibited and may result in legal action.

9. Your Rights under DPDPA 2023

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access a summary of your personal data and how it is processed
• Correct inaccurate or incomplete personal data
• Erase personal data no longer necessary for the purpose collected, subject to legal retention obligations
• Nominate an individual to exercise these rights on your behalf in the event of death or incapacity
• Withdraw Consent at any time (withdrawal does not affect prior lawful processing)

Submit requests to our Grievance Officer at legal@streamonweb.com. We will respond within 30 days.

10. Cookies and Tracking

The Application uses cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. Non-essential cookies are placed only with your consent. You may manage cookie preferences through your browser settings; disabling certain cookies may affect Application functionality.

11. Links to Third-Party Websites

The Application may contain links to third-party websites. Streamonweb has no control over and assumes no responsibility for the privacy practices or content of third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

12. Governing Law and Jurisdiction

This Policy is governed by the laws of the Republic of India. Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of courts at Gurugram, Haryana, India, and the dispute resolution provisions of Streamonweb's Legal Terms & Conditions.

13. Grievance Officer

In accordance with the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

• Name: Bhaskar Agrawal
• Designation: Grievance Officer, Streamonweb
• Email: legal@streamonweb.com
• Address: Streamonweb (STREAMONWEB.COM), Gurugram, Haryana — 122 001, India
• Hours: Monday to Friday, 10:00 AM – 6:00 PM IST (excluding public holidays)

Complaints will be acknowledged within 24 hours and resolved within 30 days. Unresolved data protection complaints may be escalated to the Data Protection Board of India once operationalised under DPDPA 2023.

14. Changes to This Policy

Streamonweb may update this Policy at any time. Changes will be published on this page with a revised "Last Updated" date. Continued use of the Application after any change constitutes acceptance of the revised Policy.

This Privacy Policy is effective from 10th May 2026. Last updated: 10th May 2026.
The Saraswati IAS Application is built, hosted, and operated by Streamonweb (STREAMONWEB.COM).
All platform technology and content hosted hereon is the property of Streamonweb. Unauthorised use, reproduction, or redistribution is prohibited.
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